I had a great experience with Wayfair. Fast shipping, reasonable shipping costs if not free shipping. I had to return a defected/damaged item. They sent a replacement. The company didn't want the other piece back since the shipping would not have been worth it. THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Porch Swing is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product.